Refund policy

At CHASE DMARI, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return and refund policy within 30 days of purchase.

Here's how it works:

  1. Eligibility for Returns:
    • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team at support@chasedmari.com within 30 days of receiving your order. Kindly provide your order number and details about the items you wish to return. Our team will guide you through the return process and provide you with a return authorization, if applicable.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service to ensure that your return reaches us safely.
  4. Refund Process:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
  5. Exchanges:
    • If you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
  6. Non-Refundable Items:
    • Certain items are non-refundable, including but not limited to gift cards and final sale items. These items will be clearly marked as non-refundable at the time of purchase.
  7. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund, as per your preference.
  8. Cancellation Policy:
    • Orders may be canceled within 24 hours of purchase. After this time frame, orders are subject to our standard return policy.
  9. Changes to This Policy:
    • We reserve the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase with CHASE DMARI, you acknowledge and agree to abide by the terms of this return and refund policy.

If you have any questions or concerns about our policy, please don't hesitate to contact us. Your satisfaction is our top priority.

Thank you for shopping with us!

CHASE DMARI Team